Refund and Return Policy

If it arrives damaged or wrong

Send us a photo within 30 days of delivery and we will replace it. No return postage, no argument. If we got it wrong, that is on us. This covers printing faults, damage in transit, and receiving the wrong item or the wrong size from what you ordered.

If it does not fit

Because every piece is printed for your order, we cannot resell a returned item, so we handle sizing as an exchange rather than a refund. Contact us within 30 days and we will exchange it for another size, as long as it is unworn and unwashed. You cover the postage to send it back, and we cover sending the new one out.

Every product page carries a size guide with garment measurements. Please have a look before you order. For made-to-order clothing a good size chart saves everyone money, which is why the measurements are on the page rather than buried in a link.

How to start a return

Email art@sunandrainworks.com with your order number, and a photo if it is a damage claim. We reply within 2 business days.

Refund timing

Once a return is approved, refunds go back to the original payment method within 5 to 10 business days, depending on your bank.

Sale items and gift cards

Sale items are final sale. Gift cards are non-refundable.